Frequently Asked Questions

Most cleaning companies in the area send whoever is available that day. You get a different person each visit, re-explain your preferences every time, and quality is inconsistent. Ludlow Cleaning Co. works differently: you're assigned a dedicated team that comes back every visit. They learn your home — which surfaces need extra attention, which products you prefer, where you keep the spare key. Our 95% client retention rate isn't a marketing number; it's what happens when the same people show up and do the work right. Our founder Michelle Martinez built the company on a hospitality standard from 20+ years in event planning — which means small touches like hotel-folded linens and fresh flowers after a service that most cleaners would never think to do. We also pay our team above-market wages, which is why they stay. Stable employees means better service for you.

Ludlow Cleaning Co. was founded by Michelle Martinez, who spent over 20 years in professional event planning and hospitality management before starting the company. She brings a hospitality mindset to residential and commercial cleaning — every visit is treated like a guest arrival, not a chore to check off. Michelle answers her own phone, which means when you have a question or need to reschedule, you're talking to the person who owns the business and knows your account.

Yes — fully licensed and insured. Here's what that actually means for you: if something is accidentally damaged during a clean, our insurance covers it. If a team member is injured on your property, our workers' compensation coverage handles it — you're not liable. Every team member also passes a criminal background check. You're not just trusting a company name — there's real financial and legal accountability behind it.

Consistency is one of the things we're most deliberate about. From your first visit, you're matched with a dedicated team — and we work hard to keep that consistent. If anything ever needs to change on our end, we'll always communicate with you in advance. The same familiar faces means your team gets to know your home: where things belong, which rooms get the most use, whether you have pets, what products you prefer. You stop explaining and start just coming home to a clean house. It's one of the main reasons our clients stay with us for years.

If anything isn't right after your clean, contact us within 24 hours and we'll come back and fix it at no charge. No arguments, no service fees, no waiting for your next scheduled visit. We do a quality check before leaving every job, but if something slipped through, we want to know and we'll handle it the same day or next morning.

Yes. We arrive fully equipped — professional-grade cleaning products, microfiber cloths, mops, vacuums, and everything else needed for the job. You don't need to stock anything or leave products out. If you have a preferred brand or a specific product you want us to use — or avoid — just let us know and we'll work with it.

We use professional-grade products that are effective and safe for the surfaces in your home. If you have sensitivities to fragrances, prefer non-toxic or plant-based products, or have specific brand requirements, tell us when you book. We accommodate product preferences regularly — it's not a special request, it's just part of customizing the service to your home.

Our Agreements are month-to-month.

Call or text (916) 279-0224, email hello@cleanwithludlow.com, or submit a request at cleanwithludlow.com/contact. We're available Monday–Friday 9am–5pm and Saturday 9am–3pm. Most quote requests get a response the same business day.

Here are our starting prices by service: Residential maintenance cleaning starts at $242 for a 3-bedroom, 2-bathroom home. Deep cleaning starts at $450+. Custom cleaning for luxury homes and large estates starts at $550+, billed hourly. Move-out cleaning starts at $325. Senior living apartment cleaning starts at $139 for studio and one-bedroom units. Short-term rental turnover cleaning and commercial cleaning are quoted per property — contact us for a custom rate. All prices are starting points; your exact quote depends on your home's size, condition, and frequency of service.

Recurring residential maintenance cleaning starts at $242 for a 3-bedroom, 2-bathroom home on a bi-weekly schedule. Homes that are larger, haven't been professionally cleaned recently, or require more time will be quoted higher. Monthly service is available and typically runs slightly more per visit than bi-weekly.

Move-out cleaning starts at $325. The final price depends on the size of the home and its current condition. A 3-bedroom house left in average condition after a move typically runs $650–$950. A larger home or one that needs extra attention will be quoted accordingly. We provide exact pricing after a quick call or walkthrough — no surprises on the day of the clean.

Senior living apartment cleaning starts at $139 for studio and one-bedroom units. Pricing is based on apartment size and frequency of service. We also offer preferred pricing for communities where we serve multiple residents — reach out if you're a property manager or family coordinator looking to arrange cleaning for several units.

Submit a request at cleanwithludlow.com/contact, call (916) 279-0224, or email hello@cleanwithludlow.com. We'll ask about your home's size (bedrooms, bathrooms, square footage), how often you'd like service, and the current condition of the space. Most quotes come back the same business day. There's no obligation to book — we give you honest pricing and let you decide.

Often, yes — and we're upfront about it. Most homes need a more thorough initial pass before we can maintain them efficiently on a recurring schedule. We quote the first visit as a deep clean, which covers baseboards, inside appliances, ceiling fans, and the areas that accumulate the most buildup. After that, your regular maintenance visits run at the standard rate. You'll know the first-visit price before you book.

Bi-weekly cleaning is our most popular option — and for good reason. While weekly service has the lowest per-visit rate, bi-weekly gives you the best overall value when you look at the full month. You get two thorough cleans, your home stays in consistently good shape, and each visit takes less time because things don't get as far between cleans. Monthly service is available, but homes cleaned once a month typically require more time and effort per visit, which is reflected in the price. Most clients find that bi-weekly just makes more sense — for their home and their budget.

We accept all major credit cards, ACH bank transfer, and check. Payment terms are confirmed when you book.

Every room gets attention: vacuuming and mopping all floors, dusting surfaces and furniture, cleaning bathrooms (toilet, sink, shower/tub, mirrors), wiping down kitchen surfaces and exterior appliance faces, emptying trash, and straightening. We also do the hospitality touches — linens folded, countertops cleared and wiped, cushions straightened. What's not included in standard maintenance: inside the oven, inside the refrigerator, interior windows, and walls. Those can be added as extras or are covered in a deep clean.

Bi-weekly is the most popular schedule and the one we recommend for most homes. It keeps the house in a consistent state — never too far gone between visits, and each clean stays efficient. Monthly service works for homes with lower foot traffic or owners who do some cleaning themselves in between. Weekly service is available for larger households or clients who want a higher baseline. When you request a quote, we'll ask about your household and recommend what actually makes sense.

No, and most of our clients aren't. You provide a key or a door code and we take it from there. We're fully insured and every team member passes a background check — so you don't need to be present to feel secure about who's in your home. We'll notify you when the team arrives and when they've finished.

Maintenance cleaning keeps your home in good shape on an ongoing basis — it assumes the home is already reasonably clean and focuses on maintaining that standard visit to visit. A deep clean starts from scratch: baseboards wiped, inside appliances cleaned, ceiling fans and light fixtures dusted, grout scrubbed, blinds wiped, and all the buildup that accumulates in spots that regular cleaning skips. We recommend a deep clean for all new clients before starting a maintenance plan — it sets the baseline the team then maintains.

Yes — and this is a service we take a lot of pride in. Large and luxury homes often feature high-end finishes that require specific products and processes — natural stone surfaces, specialty hardwood floors, designer fixtures, and custom materials that simply can't be cleaned the same way as a standard home. We know the difference, and we come prepared. Every luxury clean is fully custom, tailored to the home's specific finishes, layout, and standards. Rather than a flat-rate rush, we work hourly with a dedicated supervisor on-site the entire time — making sure no surface is overlooked. Dusting, fluffed pillows, folded blankets, interior windows, and every detail in between. This is not a service that gets rushed, and we never cut corners. Pricing typically starts around $550 and is quoted hourly based on the size and scope of the home. We'll do a walkthrough or a detailed call before quoting so we understand exactly what the home requires.

Commercial cleaning pricing depends on your office size, layout, and how often you need service. Ludlow Cleaning Co. provides custom quotes for every commercial account — we'll give you a clear number after a quick walkthrough or call. Most clients are surprised at how straightforward the pricing is.

Yes. We can schedule cleaning before your office opens, after it closes, or on weekends — whatever keeps our team out of your way during work hours.

Yes. All team members pass background checks, and we carry full liability insurance. Your office manager won't need to worry about anything on that front.

Our commercial janitorial agreements are structured as 6-month or 1-year terms — long enough to build the kind of consistency and familiarity that makes a real difference in your space. That said, we include a 30-day notice clause in every agreement, so you're never truly locked in. We're confident enough in our service that we don't need to trap anyone. We just ask for enough runway to do the job right.

We work with law firms, dental and medical offices, accounting practices, coworking spaces, retail businesses, and professional service companies throughout El Dorado Hills, Folsom, and the surrounding area.

Just reach out through our contact page or give us a call. We'll ask a few questions about your space and schedule, and get back to you with pricing within one business day.

Move-out cleaning with Ludlow Cleaning Co. starts at $325. Final pricing depends on the size of the home, its current condition, and the scope of work needed. We provide custom quotes after a quick walkthrough or call.

Everything. Kitchen appliances inside and out, cabinet interiors, bathrooms top to bottom, baseboards, ceiling fans, vents, window sills, closets, floors, and a final detail pass. We clean the whole home — not just the obvious spots.

Yes — a significant portion of our move-out work comes from agents and property managers. We're reliable, communicative, and easy to coordinate with. One call or email and we handle the rest.

As early as possible, especially if you have a listing date or move-in deadline. We recommend booking at least a week out. That said, reach out even if your timeline is tight — we'll do our best to accommodate.

No. Most clients provide a key or access code. We'll communicate with you throughout and flag anything that needs your attention before we wrap up.

That's exactly what we're built for. Our move-out cleans are thorough enough that clients regularly report getting their full deposit back. We clean to the standard landlords and property managers expect.

STR cleaning is priced per turnover based on the size of the property and the scope of work. Every property is a little different — we provide custom per-turnover quotes after a quick call or walkthrough.

Yes. We coordinate directly around your guest schedule — checkout to check-in turnarounds, same-day cleans, and back-to-back bookings. We'll work with whatever platform you use.

Full cleaning of all rooms, bathrooms, and kitchen. Fresh linens and towels staged hotel-style, restocking of guest supplies, trash removal, and a final walkthrough to make sure everything is guest-ready.

Yes — we can restock toiletries, paper goods, and other guest supplies as part of the turnover. We'll work out a restocking checklist with you so nothing gets missed.

Most of our STR clients share their booking calendar with us so we can schedule proactively. We stay in close communication and flag anything that needs your attention after a turnover.

We provide STR cleaning throughout El Dorado Hills, Folsom, Cameron Park, Roseville, and Rancho Cordova. If you're unsure whether we cover your property, just reach out.

Cleaning for senior living apartments with Ludlow Cleaning Co. starts at $139 for studio and one-bedroom units. Pricing varies based on apartment size and cleaning frequency. We provide exact quotes after a quick call.

Both. We're flexible — we can coordinate directly with residents and their families, with property management, or a combination of both. Whatever arrangement works best for your community.

Yes. We assign a consistent team to each resident and keep that team in place. For seniors especially, familiar faces matter — it builds comfort and trust over time.

Yes, and we offer preferred pricing for communities where we serve multiple units. If you're a property manager or family coordinator, reach out to discuss a community partnership.

Yes. Every team member passes a background check and we carry full liability insurance. You can feel confident about who is coming into your loved one's home.

Yes. We serve senior living communities in El Dorado Hills, Folsom, Cameron Park, Roseville, and Rancho Cordova. Reach out if you're unsure whether we cover your area.

Post-construction cleaning pricing depends on the size of the space and the scope of the project. Ludlow Cleaning Co. provides custom quotes for every job — reach out and we'll get back to you within one business day with honest, straightforward pricing.

Post-construction cleaning goes much deeper than standard cleaning. Construction leaves behind fine drywall dust, adhesive residue, paint overspray, and debris that requires specialized tools and techniques to remove properly. A regular cleaning crew isn't equipped to handle it the same way.

It depends on the size of the space and the scope of work. A single-room renovation might take half a day. A full new-build home typically takes one to two full days. We'll give you a realistic timeline when we provide your quote.

Ideally after all construction work is complete but before you move in or open for business. If you have a final walkthrough or inspection scheduled, we recommend booking us 1–2 days before so the space is truly inspection-ready.

Yes. We handle post-construction cleaning for commercial buildouts, office renovations, and retail spaces throughout El Dorado Hills, Folsom, and surrounding areas.

Not necessarily. Many of our clients hand us a key or access code and check in when we're done. We'll communicate with you throughout and flag anything that needs your attention.

Ludlow Cleaning Co. serves El Dorado Hills, Folsom, Cameron Park, Roseville, and Rancho Cordova. We're based in El Dorado Hills and have built most of our client base across El Dorado County and the western Sacramento suburbs. If your address is just outside these areas, contact us — we can sometimes accommodate depending on scheduling.

El Dorado Hills is our home market — it's where Ludlow Cleaning Co. is based and where we have the deepest client concentration. We provide residential cleaning, commercial cleaning, move-out cleaning, post-construction cleaning, and short-term rental cleaning throughout El Dorado Hills 95762. If you're a homeowner, property manager, or business owner in El Dorado Hills, call (916) 279-0224 or request a quote at cleanwithludlow.com/contact.

Yes. Folsom is one of our primary service cities and we clean homes and offices there regularly. We serve all of Folsom, including zip codes 95630 and 95763. Services available in Folsom include recurring residential maintenance cleaning (starting at $242 for a 3BR/2BA), deep cleaning, move-out cleaning (starting at $325), commercial office cleaning, and short-term rental turnovers. To get a quote for a Folsom property, call (916) 279-0224 or submit a request online.

Yes. We serve Cameron Park 95682 with the full range of services — residential maintenance, deep cleaning, move-out cleaning, commercial cleaning, and post-construction cleaning. Cameron Park is part of our core El Dorado County service area and we have active clients there on recurring schedules. Contact us at (916) 279-0224 or cleanwithludlow.com/contact for pricing.

Yes. We provide residential and commercial cleaning services in Roseville, including zip codes 95661 and 95678. Roseville clients can book recurring house cleaning (starting at $242 for a 3BR/2BA), deep cleaning, move-out cleaning, and commercial office cleaning. Call (916) 279-0224 or request a quote online — we'll confirm coverage for your specific address and get you a price the same business day.

Yes. We serve Rancho Cordova, including zip codes 95670 and 95742, with residential cleaning, commercial cleaning, and move-out cleaning. Rancho Cordova is part of our regular service route. To schedule a clean or request pricing, call (916) 279-0224 or visit cleanwithludlow.com/contact.

Our primary service area is El Dorado Hills, Folsom, Cameron Park, Roseville, and Rancho Cordova. If you're in a nearby community — Sacramento, Fair Oaks, Gold River, El Dorado, or another area close to our route — reach out and ask. We can sometimes accommodate depending on scheduling and distance. We won't send you elsewhere without checking first.