Legal
Privacy Policy
Effective date: April 7, 2026
Introduction
Ludlow Cleaning Co. (“we,” “our,” or “us”) is a professional residential and commercial cleaning company based in El Dorado Hills, California. This Privacy Policy describes how we collect, use, and protect your personal information when you use our website or services.
Website: cleanwithludlow.com
Email: hello@cleanwithludlow.com
Phone: (916) 279-0224
Business address: 2222 Francisco Drive, Suite 220-475, El Dorado Hills, CA 95762
By using our website or services, you agree to the collection and use of information as described in this policy.
Information We Collect
We may collect the following types of personal information:
- Name
- Email address
- Phone number
- Service address
- Service type requested
- Communication history (messages, notes, preferences)
- SMS opt-in consent and the timestamp of that consent
This information is collected through the following channels:
- Our website contact form at cleanwithludlow.com/contact
- Direct phone calls and voicemails
- Email correspondence
- During the scheduling and delivery of cleaning services
How We Use Your Information
We use the information we collect to:
- Schedule and deliver cleaning services
- Send appointment confirmations and reminders
- Send service follow-up communications
- Send post-service review requests via SMS and email
- Send invoices and process payments
- Respond to inquiries and provide customer support
- Improve our services and operations
- Comply with legal and tax obligations
We do not use your information for advertising, remarketing, or any purpose unrelated to delivering or improving our cleaning services.
SMS Messaging
Ludlow Cleaning Co. sends SMS messages to clients for appointment confirmations, service follow-ups, and post-service review requests.
Opt-in: SMS messages are sent only to clients who have explicitly opted in via our website contact form or by direct request.
Message frequency:Message frequency varies based on service activity. You may typically receive 1–3 messages per service appointment.
Message and data rates: Message and data rates may apply. Please contact your mobile carrier for details.
Opt-out: You can opt out at any time by replying STOP to any message. After replying STOP, you will receive one final confirmation message and no further texts.
Help: For help, reply HELP to any message, or contact us at hello@cleanwithludlow.com or (916) 279-0224.
We do not share, sell, or rent phone numbers or SMS opt-in data with any third parties or affiliates for marketing or promotional purposes.
Information Sharing
Ludlow Cleaning Co. does not sell, rent, or share your personal information with third parties for marketing purposes.
We work with a limited number of trusted service providers solely to operate our business. These may include:
- Twilio — for SMS message delivery
- Google Workspace — for email communications
- Payment processors — for invoicing and collecting payments
Each of these providers is bound by its own privacy and data protection obligations. We share only the minimum information necessary for them to perform their specific function.
We may also disclose information when required by law or to protect the rights, safety, or property of Ludlow Cleaning Co. or others.
Data Retention
We retain client information for as long as necessary to provide our services, maintain our business relationship, and comply with applicable legal and tax obligations. When information is no longer needed, we securely delete or anonymize it.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Correct any inaccurate or incomplete information
- Request deletion of your personal information
- Opt out of SMS communications at any time by replying STOP
To exercise any of these rights, please contact us at hello@cleanwithludlow.com. We will respond to your request within a reasonable timeframe.
Children's Privacy
Our services and website are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at hello@cleanwithludlow.com.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the effective date at the top of this page. We encourage you to review this policy periodically. Your continued use of our services after any changes constitutes your acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
Email: hello@cleanwithludlow.com
Phone: (916) 279-0224
Address: 2222 Francisco Drive, Suite 220-475, El Dorado Hills, CA 95762